Frequently Asked Questions
Everything you need to know about shopping with Carolinabalfour
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return or exchange process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website and visiting the 'Order History' section.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are the products on your site covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product description page for details regarding coverage and duration.